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privacy policy

Selby Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of handling the personal information of customers who use our services such as buying and selling jewelry, and we do not handle personal information. We believe that it is our social responsibility to use and protect information appropriately. In addition, our company promises to pay the utmost attention to the protection of personal information and to continue to make constant efforts to ensure the proper handling and safe management of personal information. Our company regards the protection of personal information as an important issue in conducting business activities, and has established the following "Personal Information Protection Policy".

Our company complies with laws, national guidelines, and other norms regarding the handling of personal information.
Our company will acquire, use, and provide personal information appropriately, taking into account the content and scale of our business. This includes not handling personal information beyond the scope necessary to achieve the specified purpose of use, and taking measures to that end.
When outsourcing all or part of the handling of personal information, our company will exercise necessary and appropriate supervision over the entrusted party to ensure the safe management of the personal information entrusted with the handling.
Our company will not provide personal information to third parties unless we have the consent of the person concerned or as required by law.
Our company will take measures to prevent and correct the leakage, loss, or damage of personal information.
Our company strives to respond appropriately and promptly to complaints and consultations regarding the handling of personal information. We also accept requests for disclosure of personal information held by our company (notification of purpose of use, disclosure, correction/addition or deletion, suspension of use, erasure, and suspension of provision to third parties). For procedures for requesting disclosure, etc., please contact the "Personal Information Complaints and Consultation Desk" below.
Our company will continuously improve its personal information protection management system.

Established: July 1, 2015 Revised: February 15, 2018 Selby Co., Ltd. Representative Director Shinji Ishihara

About our handling of personal information

Our company will handle personal information received through our business activities to the extent necessary to achieve the following purposes of use.

Purpose of use of personal information subject to disclosure

Personal information obtained through appraisal and purchase operations
- To record records when dealing in secondhand goods pursuant to the Secondhand Goods Business Law.
- To encourage repeated and continuous use of our purchasing service
Personal information obtained in sales operations
- For notification of product shipping, after-sales service, new products and services, etc.
- To facilitate product repairs, resizing, etc.
Purpose of use of personal information obtained through methods other than direct writing

Orderer/successful bidder information provided by other mail order sites
- For notification of product shipping, after-sales service, new products and services, etc.
- To encourage repeated and continuous use of our purchasing service
Personal information obtained in sales operations
- For product shipping, after-sales service, and notifications of new products and services through e-mail newsletters, etc.
- To facilitate product repairs, resizing, etc.
- To extract and aggregate attribute information that cannot be used to identify individuals from customer information and conduct statistical research.
Personal information of those who inquired by phone
- To appropriately respond to and manage inquiries.
Appraisal requester information provided by other companies' appraisal purchase sites
- For delivery/contact of appraised products and remittance of purchase money
Appraisal purchase requester information obtained over the phone
- To appropriately respond to and manage inquiries.
Regarding disclosure of personal information, complaints and consultations

Regarding personal information held by our company that is subject to disclosure, if the person requests notification of the purpose of use, disclosure, correction/addition/deletion of content, suspension of use, erasure, or suspension of provision to a third party, and If you have any other complaints or consultation regarding the handling of personal information, please contact us below. We will respond to your request without delay.

<Personal information complaint and consultation desk>
Selby Co., Ltd.
TEL: 03-5807-5750
FAX: 03-5807-5751
Email: privacy@selby.co.jp