Complete manual on the flow of home delivery purchase of jewelry and gemstones and packaging methods
KOMEHYO GROUP × SELBY complete manual
Flow of home delivery purchase of jewelry/gemstonesPacking method
Flow of home delivery purchase of jewelry/gemstonesPacking method
complete manual
Shipping, appraisal fees, and return shipping are all free. Home delivery purchase that can be completed at home,
We will thoroughly explain everything from the golden rules of packaging to the new rules for 2026.
Introduction｜Home delivery purchase that fulfills the desire to sell safely and at a reasonable price without visiting the store
💬“I want to sort out the rings that were sleeping in the drawer.”
💬"I want a reliable specialty shop to appraise the necklace I inherited."
💬"I'm so busy that I don't have time to go to Okachimachi/Ginza."
For such customers, SelbyHome delivery purchase service that can be used from anywhere in the countryare available. Shipping, appraisal fees, and return shipping are all free. As the Komehei Group's only jewelry specialist company, you can take advantage of the discernment and sales capabilities we have cultivated without having to visit our store.
However, home delivery purchases tend to be thought of as just ``packing them in a box and sending them off,'' but in reality,The quality of the packaging and the contents of the enclosed documents are directly related to the appraised value.I will. FurtherFrom April 2026, the flow has changed significantly due to stricter identity verification.。
In this article, we will discuss home delivery purchaseOverall flow / Packing rules / Required documents / Disadvantages / Frequently asked questionsWe will explain everything in a complete manual format suitable for practical use. Please use this as a checklist before shipping.
What is jewelry delivery purchase? Differences between in-store and on-site purchase
What is jewelry delivery purchase?A purchase service that completes everything from appraisal to payment by simply packing the items at home and sending them by courier.It is. Since the coronavirus outbreak, the number of applications has increased significantly as the safety and convenience of completing the application without having to come into contact with other people has been praised.
There are three main purchasing methods: ``in-store'', ``home delivery'', and ``on-the-spot'', each of which is suitable for different situations.
In-store purchase
- ✅ You can ask the reason for the appraisal on the spot.
- ✅ Same day deposit
- ⚠️ The hassle of visiting the store
- ⚠️ Carrying risk
Recommended
Home delivery purchase
- ✅ Complete at home, available nationwide
- ✅ free packing kit
- ✅ Can send multiple items at once
- ⚠️ 5-7 business days for payment
- ⚠️ Face-to-face negotiation not possible
On-site purchase
- ✅ Direct assessment by a professional at home
- ✅ Suitable for large quantities of items that are difficult to transport
- ⚠️ Area limited
- ⚠️ Minimum appraisal value condition applies
Organize 5 or more points(Arrangement of belongings/end of life),Many melee diamondsdetailed items,Local residentFor customers, home delivery purchase is the most efficient option.
[Revised in April 2026] Please be sure to check the new rules for home delivery purchases
Due to changes in identity verification methods for non-face-to-face transactions,From April 1, 2026, Selby's home delivery purchase flow has changed significantly.. To ensure safe transactions, please be sure to follow the rules below.
Key points of the new rules
| Changes | Content |
|---|---|
| Attaching electronic data of identity verification documents | Required each time you apply (required each time from the second time onwards) |
| Where to send the packing kit | Only the address written on the identity verification document (cannot be changed) |
| How to ship the kit | Delivered by registered mail / Delivery box cannot be picked up / Must be picked up by the recipient or a family member |
| Deposit account | Only accounts in the name of the person listed on the assessment request form |
| Direct mail is not possible | After April 1, 2026, we will not be able to purchase items that are mailed directly to us without using a packaging kit. |
| How to apply | Only via form (reception by phone or email is closed) |
Why did this rule change?
This is due to stricter identification procedures based on the Secondhand Goods Business Act and the Act on Prevention of Transfer of Criminal Proceeds. By sending simple registered mail to the address on your identity verification document.Reliably guarantees that the person is the real personThis is a system that protects both the customer's property and our company from trouble.
Identity verification documents required at the time of application (any one item)
- driving license
- My number card (individual number card/front side only)
- Passport (with current address)
- Health Insurance Eligibility Confirmation *Old insurance cards are not eligible.
Home delivery purchase process｜Complete in 4 steps
Selby's home delivery purchase process from application to paymentMinimum 5-7 business daysComplete with.
1
📝 Apply for free packing kit
Official websiteFree packing kit application formPlease fill in the required information and attach your identity verification documents (electronic data) to apply. It takes approximately 5 minutes.
After confirming the application details,within 24 hoursWe will send you an email informing you of the delivery date. If you do not receive an email within 24 hours, please contact us by phone or at info@selby.co.jp.
2
📦 Receive packing kit and prepare for shipping
To the address on your identity verification document,Simple registered mailThe packaging kit will be delivered to you (approximately 2 to 4 days after application). The contents of the kit are as follows.
- cardboard box
- Packing materials (air packing, etc.)
- Assessment request form
- Information on your nearest Sagawa Express office
- Cash on delivery invoice addressed to our company (Sagawa Express)
3
🚚 Shipping by cash on delivery
enclosedSagawa Express cash on delivery invoicewill be attached and shipped. Our address is already printed on the shipping label, so there is no need to fill it out. You can either request a pickup or drop off your business.
4
💰 Notification of assessment results/payment
After the item arrives,1-3 business daysA professional appraiser will appraise each item one by one and notify you of the appraisal results to your designated contact information.
If you are satisfied with the appraised amount,Within 2 business daysThe amount will be transferred to the account in your name. If you are not satisfied, please return the documents and items immediately.Free return shippingI will.
⏱ Approximate home delivery purchase timeline
How to write an appraisal request form and checklist of included documents
After receiving the packaging kit, please enclose the appraisal request form with the item.
Items to fill in the appraisal request form
| Item | Contents to be filled out | Points to note |
|---|---|---|
| Name | Full name + seal | Match with identity verification documents |
| address | Current address | Matches identity verification documents |
| Occupation | Enter industry | Confirmation items under the Secondhand Goods Business Act |
| phone number | Daytime contact number | Used for notification of assessment results |
| Appraisal amount contact information/desired time slot | Either phone/email | Please fill in the time when you will be absent. |
| Transfer destination | Bank name/branch/account number/person's name | Accounts other than your own are not allowed. |
| Appraisal product list | Example) 2 rings, 1 necklace, 1 certificate of authenticity | Be sure to specify the number |
You can also download the appraisal request form in advance from the official PDF (it is also included in the packaging kit).
Accessories that can increase the appraised value when sent together
📜
Certificate of authenticity/differentiation
Diamonds and colored stones are especially important. There are cases where the assessed value can change by tens of thousands of yen depending on the presence or absence of an appraisal.
🏷️
Warranty card/guarantee card
A must-have level for brand jewelry. Cartier Tiffany etc. can also be used as proof of authenticity.
🎁
Original box/case/preservation bag
The evaluation of genuine brand products will change depending on the presence or absence of accessories. The golden rule is to "include all items left in the package".
🧾
Receipt at time of purchase
This will help identify the purchase date and store. Accessories alone can make a difference of several thousand to tens of thousands of yen.
We recommend that you include all items that you have not thrown away, just in case.Accessories alone can make a difference of several thousand to tens of thousands of yen.
[Most important] Rules for packaging to prevent damage to jewelry
The most common problems with home delivery purchases are:Scratches, tangles, stones coming off, and loss during shippingIt is. Packaging quality is directly linked to the appraised value. Selby's packing kit includes cardboard, bubble wrap, an appraisal request form, and a Sagawa Express cash-on-delivery invoice, but there are some points that you may want to consider on your own.
Rules for packing by item
💍
ring
Place each item in a separate zippered plastic bag. The golden rule is to avoid stacking or bunching rings together, as this can cause scratches if they rub against other rings. Please be especially careful when securing melee diamond pavé rings, as the stones may come off due to vibration during shipping.
📿
necklace/bracelet
Preventing tangles is a top priority. If you stretch the chain and put it in the opening of the zipper bag, it will not get tangled. Another effective method is to thread a chain through the core of a straw or plastic wrap and secure both ends. Be careful of the deterioration of the silk thread of the pearl necklace, and wrap it lightly in a soft cloth without pulling it.
👂
pierced earrings
Be sure to pack the left and right sets in a zipper bag. The back catch (clasp) is easy to lose, so please put it in a separate pouch and pack it separately. If there is any backing paper left, it is ideal to pack the backing paper together.
💎
Ruth (bare stone)
Be sure to send it together with the certificate of authenticity. Without a certificate, the appraised value may drop significantly, or the item may not be purchased due to the inability to confirm its authenticity. Please do not move the original sorting bag/parcel paper and secure it completely by double packing.
⏰
jewelry with watch
Do not remove the battery (it is subject to operation confirmation). Secure the belt firmly with cushioning material to avoid damaging it.
How to pack cardboard | 5 golden rules
1 Place air packing on the bottom (At least 3cm thick）
▼
2 Heavy items (rings, metal) → Light items (chains, earrings)arranged in the order of
▼
3 Individually wrapped itemsSeparate them so they don't touch each other
▼
4 Zero gapAim for. The correct answer is when there is no sound when shaken.
▼
5 Place air packing on the top and close the lid.
📦 Structure image inside cardboard
Bad packaging that should not be done
NG
Put multiple items naked in a plastic bag → Causes scratches, tangles, stones coming off, and loss.
NG
Wrap your jewelry directly in newspaper → Risk of ink adhesion and discoloration of pearls
NG
"Precious metal" and "diamond" written on the exterior → Increased risk of theft during delivery
NG
Send the certificate by separate mail → Loss risk/assessment delay
NG
Directly wrapped in tissue or kitchen paper → Fibers get tangled in the chain
NG
Place directly into cardboard without cushioning material → Stones come off due to vibration during shipping
Final checklist before shipping
- I filled out the appraisal request form and signed it.
- Specified list of assessed products (scores/breakdown)
- A certificate of authenticity/discrimination is included (if you have one)
- Warranty card/guarantee card included (if you have one)
- Items are individually wrapped and secured with air packing.
- There is no sound when shaking the cardboard (= zero gap)
- A Sagawa Express cash on delivery invoice was attached.
Shipping method | Recommended use of Sagawa Express for collection
In the packing kitSagawa Express cash on delivery invoiceis enclosed. The shipping address (to Selby) has already been printed. There are two shipping methods.
🚚 Pickup request (recommended)
Recommended for people who are busy with work or housework, or who don't want to carry heavy luggage. Please request collection from the contact information for the nearest office enclosed in the packaging kit or from the Sagawa Express official website.
🏢 Business possession included
This is convenient for those who want to ship at their own timing, or those who have a business office nearby.
either wayShipping fee is cash on deliveryTherefore, there is no charge to the customer.
[I'll be honest with you] Disadvantages and points to note about home delivery purchases
We will thoroughly explain the disadvantages and precautions so that you are satisfied with the use of our service.
⚠️ Disadvantages 1｜Difficult to ask the reason for the assessment face-to-face
Unlike in-person appraisals, you cannot ask questions directly to the appraiser on the spot.
We will disclose the details of each item by email or phone. If you have any questions, you can ask them on the spot. If you are not satisfied, we will send all items back to you free of charge.
⚠️ Disadvantage 2｜It takes several days to deposit
It takes at least 5 to 7 business days from collection to delivery, appraisal, contact, and payment.
If you would like to cash out on the same day, please use the in-store purchase at Okachimachi Ekimae store, Okachimachi store, or Ginza store.
⚠️ Disadvantage 3｜Price cannot be guaranteed due to market fluctuations
Gold and platinum bullion prices and international diamond indexes fluctuate daily. If the quote date and actual closing date differ, the price may change.
Generally, please consider that the quotation is valid within a few days from the same day.
⚠️ Disadvantage 4｜We cannot respond if the address on your identity verification document and your current address are different.
From April 2026, packaging kits will only be sent to the address listed on your ID.
If you have not yet changed your address after moving, please complete the address change on your identity verification documents first. This is an operation to ensure the protection of our customers' assets.
⚠️ Disadvantage 5｜Purchase may be refused
There are cases where we have no choice but to refuse the purchase of the following items.
- Items whose authenticity cannot be confirmed (serial unknown, no accompanying documents, etc.)
- It is difficult to determine the value of loose stones without a certificate of authenticity.
- Items determined to be counterfeits/copies
- Items whose trade is restricted by law (some ivory products, products covered by the Washington Convention, etc.)
If you consult with us about the condition of the item in advance, we may be able to make a simple judgment before you go through the trouble.
⚠️ Disadvantage 6｜Deterioration and aging of small accessories will be evaluated as is.
Since jewelry is evaluated as a used item, any condition such as resizing, repairing missing stones, broken chains, etc. will be reflected in the evaluation.
In most cases, you will end up getting a higher take-home pay if you just bring the car in for an appraisal without repairing it. Please make your decision after considering the difference between the repair cost and the purchase price.
By scene｜Home delivery purchase is recommended for these people
Home delivery purchases are especially popular at milestones in life stages and when organizing your daily routine.
Sorting of belongings left behind and after inheritance
Pass your keepsake rings and necklaces to the next owner at a fair price while respecting your memories. Even if there are many items, we can ship them together in one box. Even items without a certificate of authenticity will be carefully evaluated one by one by a professional appraiser.
Decluttering before moving
Even if you don't have time to go to the store right before moving, you can just pack at home and request collection. With this turning point in your lifestyle, it's the perfect time to organize your sleeping jewelry.
Funding for marriage, childbirth, and replacement purchases
Use jewelry from your unused single life to fund new keepsakes and baby supplies. Diamond rings that come with a certificate of authenticity are especially likely to receive high praise.
Funds for purchasing gifts for spouse/partner
Sort out old jewelry and use the funds to purchase a new item for an anniversary or birthday. It is also recommended as a prelude to ``rewarding yourself''.
I live far away and have difficulty coming to Okachimachi/Ginza.
Available nationwide from Hokkaido to Okinawa. Shipping, appraisal fees, and return shipping are all free, so customers living in rural areas can enjoy the maximum benefits of home delivery purchases.
End of life/life arrangements
Give jewelry filled with your memories to the next person in a way that satisfies your wishes. This will also help reduce the burden on your family.
FAQ｜Frequently asked questions about jewelry delivery and purchase
Q1Will the appraised value be different for home delivery purchases than for in-store purchases?
Basically, they are evaluated using the same criteria. We also offer "purchase prices based on sales capabilities" utilizing the Komehei Group's sales channels (in-house stores, e-commerce, overseas auctions, and B2B wholesale) for home delivery as well.
Q2Can I use home delivery purchase for just one item?
Yes, you can use it starting from 1 item. Shipping and cancellation and return shipping are free, so please feel free to try it out.
Q3Can you appraise a diamond ring without a certificate?
Appraisals are possible, but having a certificate will likely lead to a higher purchase price. If you do not have a certificate for 0.3ct or more, please consider obtaining one from GIA, Central Gem Research Institute, etc. The bullion portion will be evaluated at the market price on the day, regardless of whether there is a certificate of authenticity.
Q4If I am not satisfied with the appraised price, will I have to pay for return shipping?
We will send it back completely free of charge. All items and documents sent to us will be carefully packaged and returned to you.
Q5How long does it take to complete the assessment?
We will contact you with the assessment results within 1 to 3 business days after receiving the item. If there are many points or if differentiation is required, the results may be changed.
Q6I live overseas, can I still use it?
We apologize, but this service is only available to those living in Japan (domestic address listed on the identity verification document). Mailing from overseas is not supported.
Q7Can I buy old unbranded rings/bullion?
Of course it is possible. Bullion (K18, Pt900, etc.) is evaluated at the market price on the day. Even if the design has no value, we will offer you a fair price based on the bullion value.
Q8Can I cancel after applying?
Not only is there no charge before the item is shipped, but there is also no charge for refusal after we have been informed of the assessment results. We cannot accept cancellations after the contract and payment have been made, so please make sure you are satisfied with the transaction before signing the contract.
Q9I am worried about loss or damage during shipping.
Sagawa Express courier services come with shipping insurance as standard. This system protects your property in the event of an accident. If you are unsure, please leave a photo of the item list before shipping for peace of mind.
Q10Can I apply for multiple applications under the name of a family member at the same address?
A separate application will be made for each name and address listed on the identity verification document. Each person must apply using the form.
5 reasons why Selby is chosen for home delivery purchasing
1
Komehei Group's only jewelry specialty company
Selby is the only company in KOMEHYO GROUP that specializes in purchasing jewelry. We are not a general reuse store, but rather the knowledge and sales experience we have cultivated through our focus on jewelry is the basis for a proper appraisal.
2
Transparent purchase price based on sales power
We will calculate the purchase price based on the actual selling price, not the "paper market price". Because we have multi-layered sales channels such as our own stores, e-commerce sites, overseas auctions, and BtoB wholesale, we are able to maximize the potential of each item.
3
One-by-one appraisal by a professional appraiser
We have people with identification qualifications such as GIA and Zenhokyo. We accurately evaluate a melee diamond, the engraving of the base metal, the design of the pedestal, the age, and the rarity of the brand. The details of the assessment will be disclosed one by one.
4
Completely free (Shipping fee, appraisal fee, return fee are all 0 yen)
Packing kit shipping fee, appraisal fee, shipping fee, and return shipping fee in case of cancellation are all free. "Assessment only" is also welcome.
5
Safe and secure with new rules
We reliably protect our customers' assets with the latest operations that comply with the Act on Prevention of Transfer of Criminal Proceeds and the Secondhand Goods Business Act, such as simple registered mail delivery to the address listed on identity verification documents and transfer to an account in the individual's name.
Application/store information
📦 Apply for free packing kit
Shipping, appraisal fees, and return shipping are all free. "Assessment only" is also welcome.
Free packing kit application form (24-hour reception)If you have any questions or concerns, please feel free to contact us at info@selby.co.jp.
We also accept in-store purchases.
If you would like same-day cash or face-to-face consultation, please visit our 3 stores in Okachimachi and Ginza.
🏬 🌸New store Okachimachi Ekimae store🌸
addressMitsuaki Miki Building 1/2F, 5-26-1 Ueno, Taito-ku, Tokyo
Sales11:00–18:30
telephone03-5812-4386
🏬 Okachimachi main store
addressRT Building 1F, 5-22-4 Ueno, Taito-ku, Tokyo
Sales12:00–18:30
telephone03-5826-4967
🏬 Ginza store
addressHBC GINZA Building 1F, 7-4-14 Ginza, Chuo-ku, Tokyo
Sales11:00–18:00
telephone03-6274-6902
Conclusion | From “selling” to “encountering the next valuable item”
Jewelry is a special item that combines memories and value. That is why it is essential to have both "proper evaluation" and "safe procedures" when selling.
As the only company in the Komehei Group specializing in jewelry, Selby has responded to customers with highly transparent appraisals and high-priced purchases based on our sales capabilities. We hope that the flow of home delivery purchasing and the golden rules for packaging introduced in this article will be a solid first step towards finding your next valuable piece of jewelry.
``I want to know the market price before selling'' ``I want to see rings that don't have a certificate of authenticity'' ``I want to organize multiple items at once'' -- any inquiries are welcome. First of all, please feel free toApply for free packing kitPlease try it from here.