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FAQ

About the site

I forgot my password.
You can change your password here .
I forgot the email address I registered with.
We apologize for the inconvenience, but please register again here .
Can I change my email address?
You can change it from " Edit account information " on the account page.
I want to change my registered name.
You can change it from " Edit account information " on the account page.
I want to change the registered shipping address.
You can change it by going to " Address " → Edit on your account page.
I would like to unsubscribe from the email newsletter.
You can change it from " Edit account information " on the account page.

About purchase

How much is the shipping cost?
We will pay shipping charges (uniform nationwide).
I did not receive an order completion email. Do you have any orders?
If you have set up your spam filter to receive/reject the email, it may be sorted into your spam folder.
Please note that the method for canceling settings varies depending on the service you are using.
Please set up your email settings so that you can receive emails from "info@selby.shop".
Additionally, member customers can check their order information in their "Order History."
I placed an order, but I entered the wrong address.
Please contact us using the inquiry form.
I would like to change the delivery date of an ordered item.
We are very sorry, but the delivery date of the product cannot be changed after the order has been placed. Please note.
Is there a shipping deadline?
The deadline for shipping the product is within 13 days after placing your order, including the processing period such as resizing.
If payment is not completed within 13 days of placing your order, we will ship the item using cash on delivery.
How long will it take for my order to arrive after I place an order?
If you select "No desired delivery date", the item will be shipped as soon as preparations for shipping are completed.
Please see below for an estimate of the number of days it will take from the shipping date to delivery.
  • If you wish to have the size resized, the processing period will be approximately 7 days from the date of request to the shipping date.
  • If you would like to create a certificate of authenticity or identification, it will take approximately two weeks.
Estimated delivery time
Iwate, Miyagi, Akita, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi, Nagano, Niigata, Toyama, Ishikawa , Fukui prefecture, Shizuoka prefecture, Aichi prefecture, Gifu prefecture, Mie prefecture, Shiga prefecture, Kyoto prefecture, Osaka prefecture, Hyogo prefecture, Nara prefecture, Wakayama prefecture 1 day from shipping date
Hokkaido, Aomori, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima prefecture 2 days from shipping date
Okinawa Prefecture More than 3 days from the shipping date
  • Excluding remote islands and some areas
  • This is just a guideline for general delivery times and does not guarantee delivery times.
    Please also note that delivery may be delayed due to bad weather, etc., which may affect transportation, or where transportation is difficult.
Can you ship overseas? We are very sorry, but we do not ship products overseas. Please note. What is the maximum delivery date I can specify? The shipping deadline is within 13 days including the date of order. I did not receive the product because I entered the wrong shipping address. Please contact the delivery company and us with the correct address to receive the product.
Once a product is returned to us, it will be cancelled. I received a product different from the one I purchased. I am sorry.
We apologize for the inconvenience, but please contact us using the inquiry form. Item was returned due to long absence. In principle, your order will be canceled. Is gift packaging possible? Please select your preferred packaging method when ordering.
  • The pouch, case, and wrapping may differ from the image.
Simple packaging 0 yen
Case 0 yen
Case + wrapping 0 yen

About payment

What types of payment methods are available?
The following payment methods are available.
  1. credit card
    • Due to our card payment system, we do not issue credit card receipts.
      Please check the usage statement sent by your credit card company.
    • Depending on your usage status, you may be asked to change to another payment method.
    • When placing an order, we may ask you to confirm your identity (phone confirmation, etc.).
    • You cannot use a credit card with a name other than the customer's name.
    • Payments other than the product price (repair costs, etc.) cannot be made by credit card, so please contact us separately.
  2. Cash on delivery [Delivery company] Sagawa Express Please have the amount stated in the email sent from our store ready when you receive the product.
    • Payment by credit card is also possible.
    • The shipping limit for cash on delivery is up to 300,000 yen.
    • If the amount exceeds 300,000 yen, payment will be made by bank transfer, credit card, or cash at the store.
  3. Bank transfer
    Japan Post Bank Code number 10190-70035911 f) Selby
    (Store name 〇18 Zeroichi Hachi Ordinary Account number 7003591)
    Sumitomo Mitsui Banking Corporation Ueno Branch Regular 7969646 F) Selby
    • Transfer fees will be borne by the customer.
    • The product will be shipped after payment is confirmed.
    • Please be careful not to lose your copy of the transfer.
  4. SX payment This is Selby's unique payment system that allows you to trade in precious metals and jewelry that you no longer need and use the money to pay for the products you ordered.
    Please see this page for details.
Can I pay the difference in SX payment by credit card?
In the case of SX settlement, the payment method after offset is bank transfer or cash on delivery.
Please note that credit card payments are not possible.
If I pay by credit card, how many payments will I have to make?
Three types of payment are available: lump-sum payment, installment payment, and revolving payment.
However, the possible payment methods and number of installments will vary depending on the service provided by each card company and the terms of the contract between the customer and the card company. Please check in advance.
Even though I entered my credit information, an error occurred and I was unable to make a purchase. What should I do?
Please check that you have entered the credit card number, expiration date, and security code correctly, and then try again. If an error still appears, please contact your credit card company directly.
Will you issue a receipt when using a credit card?
In the case of credit card payment, we will issue a statement of delivery (usage statement) instead of a receipt, as it will be a double payment. If you need it, please use the statement issued by each credit card company as a receipt.

Our service

Can I return or cancel the order?
We will accept returns unconditionally, regardless of the reason, as long as you contact us and return the product within one week of receiving the product.
Once the product arrives at our company, we will transfer the amount to your designated bank/post office account.
If you paid by credit card, your authorization will be canceled and your credit card company will issue a refund.
Can you repair the product?
If the product is damaged, defective, or defective during normal use, we will repair it free of charge for one year from the date of delivery.
However, defects and damage caused by the customer's carelessness or intentionality, as well as defects and damage caused by processing by a company other than our company, are not covered.
Can I resize it?
Among the products you purchase, we will resize the ring as many times as you like free of charge for one year from the date of delivery.
If you would like to resize a ring to a size other than the supported sizes, or change the design or size of a product other than a ring, please contact us by email or phone.
(We will answer questions such as ``Can it be processed?'' and ``Is there an additional charge?'')
Is there any information about the condition (grade) of the jewelry?
Yes, we indicate the condition of each product on each product page.
Also, please see this page for details on condition notation.
In addition, our store only sells high-quality re-jewelry that has been carefully selected by buyers with extensive experience. Each piece of jewelry is carefully inspected by professionals and given a careful [new finish] before being sold.
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